A new approach to design and use of management information

Area of Science:

• Information Systems
• Organizational Behavior
• Decision Science

Background:

• Managers require accurate and timely information for effective decision-making.
• Existing sophisticated information systems often fail to meet managerial needs due to data lateness, generality, and inaccuracy.
• Understanding organizational work activities is crucial for designing successful information systems.

Purpose of the Study:

• To investigate the reasons behind information system failures in organizations.
• To develop a model for information systems that addresses common managerial complaints.
• To demonstrate the practical application of the developed model.

Main Methods:

• Studied information system problems within multiple organizations.
• Analyzed the critical role of understanding work activities in system design.
• Considered information volume, preciseness, and user handling in model development.

Main Results:

• A model for information systems was developed based on organizational work activities, information characteristics, and user interaction.
• The model was successfully applied in four distinct case studies.
• The findings highlight the importance of aligning information systems with organizational processes.

Conclusions:

• Understanding work activities is fundamental to designing effective information systems.
• The developed model provides a framework for improving information system design and performance.
• Successful application in case studies validates the model's utility for enhancing managerial decision-making.