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Consumer-run drop-in centers: program operations and costs | JoVE Visualize

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Consumer-run drop-in centers: program operations and costs

Mark C Holter¹, Carol T Mowbray

¹University of Michigan School of Social Work, Ann Arbor 48109-1106, USA. holter@umich.edu

Psychiatric Rehabilitation Journal|May 18, 2005

View abstract on PubMed

Summary

Consumer-run drop-in centers serve diverse populations affordably. Higher funding and community mental health (CMH) budgets correlate with more services, while attendance depends on external involvement and neighborhood factors.

Area of Science:

Community mental health services research
Healthcare management and policy

Background:

Consumer-run drop-in centers are vital community resources.
Understanding operational variations and resource impacts is crucial for service delivery.

Purpose of the Study:

To analyze the operational characteristics of consumer-run drop-in centers in Michigan.
To identify factors influencing service provision and daily attendance.

Main Methods:

Conducted in-depth phone surveys with 32 consumer-run drop-in centers.
Collected data on funding, salaries, services, inter-agency involvement, and attendance.

Main Results:

Centers serve diverse consumers at an average cost of $8 per person daily.
Significant heterogeneity exists in funding, salaries, and services.
Higher funding, greater inter-agency involvement, and larger CMH budgets correlated with increased services.
Daily attendance was predicted by inter-agency involvement, volunteer participation, and neighborhood context.

Conclusions:

Operational and financial variations significantly impact service offerings in drop-in centers.
Community mental health (CMH) budget size and external collaborations are key determinants of service capacity.
Strategies enhancing external partnerships and volunteer engagement may boost center attendance and impact.

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Consumer-run Drop-in Centers: Program Operations And Costs