The effect of multiple role conflicts and work stress on the work performance of female employees

Area of Science:

• Organizational Psychology
• Human Resource Management

Background:

• Workplace dynamics significantly influence employee performance, particularly for women balancing multiple roles.
• Understanding the interplay of role conflict and stress is crucial for optimizing productivity in financial institutions.

Purpose of the Study:

• To investigate the impact of multiple role conflicts and work stress on the work performance of female employees.
• To analyze these effects specifically within the BNI Makassar Regional Office in 2020.

Main Methods:

• An analytical observational study utilizing a cross-sectional design was employed.
• Data was collected from female employees at the BNI Makassar Regional Office.

Main Results:

• Multiple role conflicts demonstrated a significant positive effect on employee performance (p=0.014).
• Work stress, independently, did not show a significant effect on performance (p=0.227).
• The combined effect of multiple role conflicts and work stress significantly influenced female employee performance (p=0.048).

Conclusions:

• Dual role conflict significantly affects the work performance of female employees.
• While work stress alone may not be significant, its interaction with dual role conflict impacts performance.
• Interventions addressing multiple role conflicts are recommended to enhance female employee performance at BNI Makassar.