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Documenting workload to better integrate clinical and distributive services | JoVE Visualize

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Documenting workload to better integrate clinical and distributive services

S M Hatfield, L S Alessi, T N Brown

American Journal of Hospital Pharmacy|October 1, 1985

View abstract on PubMed

Summary

Pharmacy workload documentation revealed issues in scheduling and interruptions. Implementing changes in pharmacist scheduling and task prioritization improved service efficiency and effectiveness.

Area of Science:

Pharmacy Practice and Management
Health Services Research

Background:

Evaluating pharmacist productivity is crucial for optimizing healthcare services.
Understanding workload and workflow dynamics is essential for efficient pharmacy operations.

Purpose of the Study:

To assess the utility of workload and workflow documentation in evaluating pharmacist productivity.
To identify specific areas for improvement in pharmacy satellite operations.
To implement and evaluate changes aimed at enhancing pharmacy service delivery.

Main Methods:

Conducted time-motion studies over 14 days in 1983 and 7 days in 1984 in two pharmacy satellites.
Pharmacists and technicians documented all activities, including interruptions and breaks.
Clinical coordinators observed and evaluated work during four-hour blocks daily.

Main Results:

Analysis identified significant issues with scheduling, task prioritization, interruptions, and clinical knowledge gaps.
Implemented changes included revised scheduling, task prioritization, capability-based job assignments, and a problem order form.
Monthly evaluations and one-on-one instruction were provided to pharmacists.

Conclusions:

Workload and workflow documentation effectively identified operational problems within pharmacy satellites.
The implemented changes led to better integration of clinical, educational, and distributive pharmacy roles.
These improvements resulted in more efficient and effective pharmacy services.

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Operating Systems

Documenting Workload To Better Integrate Clinical And Distributive Services